Refunds

14 days, no questions

If a Trip Pass or Skipper Season isn't right for you, ask within 14 days of buying it and you get the full amount back, whether you used it or not.

How to ask

Reply to the receipt from Paddle, or write to support@sailstar.app with the email you bought with. Paddle sends the money back to the way you paid, usually within 5 to 10 days.

After 14 days

Skipper Season can be cancelled at any time from Profile. It stops renewing and runs to its end date.

If something went wrong after 14 days, write to support@sailstar.app and it will be looked at fairly.

A Trip Pass paid from the kitty

The refund goes to the person who paid. Remove the shared cost from the trip so the settle-up matches.